User Research & Definition of Scope
The research took shape of several in-depth interviews to better understand home owner needs and competitive analysis to identify possible market gaps.
Assumptions were clarified while achieving a better scope.
A customer journey was mapped out from interviews that allowed us as a business to future proof the architecture of the app.
Personas were created to articulate with rest of the team the introduction of a new type of customer and user.
Periodic catchup meetings ensured the MVP was executed in a timely manner, with updates given to critical stages of the design process. The designs allowed easier strategic decisions with respect to the ecosystem.
A full click-through prototype was set up to test information architecture, navigation, labeling, and small screen interaction. This later was used as walk-through material for the development team.
With a fully clickable prototype, we tested the product first internally than externally. Capturing insights and iterating designs based on a hybrid of Qualitative vs Quantitative data.
The success metrics were not defined as a product team, since other features were in the product roadmap meant the business was aware the project had to stay dormant for a while, any growth was organic and priority only was given to few enhancements and bugs.
Overall the uptake was steady and consistent, with a third of users finding value, this correlated roughly with the number of users requesting the feature that tend to have more projects at a go as well as more structure in their process.
Key features delivered:
- • Social login integration
- • Smart branding customization
- • A chat service
- • Ability to view documents and raise comments against objects.
- • A portfolio area
- • Additional functionality such as digital acceptance of documents
- • Notification model via emails and in-app.