Product Researcher & UX Designer
8+ years improving SaaS and public service experiences through human-centred design

Designing inclusive, research-driven services and products that put people first

Residential Dispute Resolution Victoria (RDRV)

I helped design and validate a new government service to simplify the rental dispute process in Victoria.

My role focused on user research, accessibility, content and branding testing to ensure the service was clear, inclusive, and easy to navigate for all Victorians before going live.

Key metrics

75% faster applications
(20 min down to 5 min)

2–3 pages to reach application (down from 8+ pages)

~60% disputes resolved early via facilitated discussion

Buildxact

I helped improve the trial conversion rate within a small dedicated squad of developers and testers through research-led onboarding re-design. The objective was to reduce the time to value, surface earlier on core features, come across as intuitive and easy to use, whilst leveraging on a vast comprehensive template library.

onboarding profiler

Key metrics

Improved trial conversion by 9% over two financial quarters.

Quest Payments

Prototyped a payment checkout app for spliting bills using QR codes, followed by lab testing to inform the business of possible market fit and build constraints.

Asset Owl
Redesigned user flows for asset management and introduced 360° imagery capture.

About Me
I’m a Melbourne-based digital product/service researcher and designer specialising in human-centred research and accessibility.

My focus is simplifying complex products/services into clear, inclusive, and meaningful experiences.

Currently at VCAT, I design digital and service user journeys that improve access to justice for all Victorians.

Testimonial
“Bert’s insatiable curiosity unearthed hidden gems that revolutionized the Buildxact platform. His ability to encourage deep thinking fostered a culture of innovation and problem-solving.”

— Dustin E., Head of Customer Success

How I work

Human-centred, grounded in research and empathy.

Accessible – plain English, inclusive by design,

Collaborative – aligned with business and user needs.

Continuous improvement – embedding feedback loops post-launch.

Let’s create better services
E-mail me